Request Audit

Minerva Sustainability accepts complaints from any party regarding the conduct of our services — including Higg FEM Verifications, ZDHC Trainings, Brand Audits, Social Compliance Assessments/Audits, and GHG/Carbon Emission Reports. All complaints are investigated independently. No retaliation will be taken against anyone who submits a concern in good faith. You may also contact us directly at info@minervava.com with the subject line "Complaint".

Our complaints process aligns with the APSCA Code of Professional Conduct, Higg FEM Verifier Body Code, ZDHC Program Requirements, and all applicable local legislation.

Our Process

Submıt

Submit Fill in the form below or email info@minervava.com. All information is kept strictly confidential.

Acknowledgement — within 5 business days

You will receive written confirmation that your complaint has been received and registered.

Investigation

An independent review is conducted by personnel not involved in the original service or decision.

Resolution — within 30 business days

A formal response with findings and any corrective actions is issued. You may appeal if you are unsatisfied with the outcome.

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